Service Recipient's Rights

TPA is committed to taking an active part in assuring that service recipients understand their rights,

TPA is also committed to ensuring that all our staff understand individual rights and focus on assisting people in exercising their rights.

• TPA service recipients shall be entitled to the following rights without limitation.
• To be treated with respect and dignity as a human being;
• To have the same legal rights and responsibilities as any other person unless otherwise limited by law.
• To receive services regardless of gender, race, creed, marital status, national origin, disability or age.
• To be free from abuse, neglect and exploitation;
• To receive appropriate, quality services and support in accordance with an individual support plan (ISP);.
• To receive services and supports in the most integrated and least restrictive setting that is appropriate based on the service recipient’s particular needs.
• To have access to TPA rules, policies and procedures pertaining to services and supports.
• To have access to personal records and to have services, supports and personal records explained so that they are easily understood.
• To have personal records maintained confidentially.
• To own and have control over personal property, including personal funds.
• To have access to information and records pertaining to expenditures of funds for services provided.
• To have choices and make decisions.
• To have privacy.
• To receive mail that has not been opened by provider staff or others unless the person or family has requested assistance in opening and understanding the contents of incoming mail.
• To be able to associate, publicly or privately, with friends family and others.
• To have intimate relationships with other people of their own choosing.
• To practice the religion or faith of one’s choosing.
• To be free from inappropriate use of physical or chemical restraint.
• To have access to transportation and environments used by the general public.
• To be fairly compensated for employment; and.
• To seek resolution of rights violations or quality of care issues without retaliation.